DARROW ITC

Auckland | Manila 

About Us

Outsourcing Consulting

 We provide Outsourcing consulting expertise to foreign enterprises seeking to set up software development operations in the Philippines. While technology outsourcing can deliver significant benefits in efficiency and cost reduction, there can also be challenges and pitfalls associated with IT outsourcing. 


We have built and managed software companies in The Philippines for foreign SMB businesses for more than 20 years. 


ITO | Digital Transformation | eCommerce | Logistics & Supply Chain | Enterprise Search | Big Data | Machine Learning  | Analytics | RAD

OUTSOURCING IN PHILIPPINES

The Philippines is Booming!

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  • Fastest growing economy in Asia!
  • 6.3% - GDP growth in 2016
  • Ranked #1 - call center work
  • Ranked #2 - back office work
  • 3rd largest English-speaking country
  • 25B - Outsourcing revenue in 2016

Why Philippines?

Why Philippines

  • Filipinos speak fluent English
  • Highly Westernised culture
  • Very low cost of labor
  • Strong government support
  • Very loyal workforce
  • Filipinos are a pleasure to work with

English Proficiency

Philippines - English Proficiency

The Philippines (7.95) earned the top BEI score for the second consecutive year. Norway (7.06) improved significantly, while the Netherlands also scored above 7.0, marking the first time that three countries attained this level of intermediate proficiency. 

Cultural Compatibility

Philippine - Cultural Compatibility

A country formerly colonised by the Spanish, Americans and Japanese, the Philippines continues to show remnants of its past. 


The Western culture is still entrenched in people’s everyday lives, and Filipinos remain to be highly adaptable to foreign cultures. 


Moreover, hospitality is an integral part of Filipino culture and tradition. These factors make Filipinos easy to socialise and work with.

Other items to consider

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 Service Oriented

The Filipino Service-oriented culture produces extremely polite employees with world-class customer service.


Proven Success

Demand for Philippines outsourcing services is growing at over 30% per year


Cost Savings

Salaries in the Philippines are a fraction of those in the Western world

Track Record in ITO Industry

Philippine Track Record in ITO Industry

Now spanning a history of over 25 years, the business process outsourcing industry in the Philippines saw its beginnings in the year 1992. The industry has since earned a ten-fold increase in its total revenue. 


The country’s BPO sector has a global market share of 10%, which is a three-fold increase since 2004. This global market share is estimated to be at 15% by 2022

eCOMMERCE SEARCH SOLUTIONS

eCOMMERCE SEARCH SOLUTIONS

 Improved user experience - Less than thirty (30) percent of users who visit an online store and start surfing the different categories and subcategories. Almost nobody likes to click through different categories or to look amongst the hundreds of available products to find theirs. It is a waste of time. 


Most users visit an online store, find the internal search engine and type in the name of the product they want. They get fast results related to their search and without having to look through the store. You have to take into account that users could visit your shop through a tweet, a Facebook post, a Google search or, a link in a blog or newspaper article. Options are varied and, without a site search engine, you will not be ready to lead them to the product they want. 


Internal search engine you will reduce the number of users that leave out the site, and we will increase the number of conversions. The clients will quickly find your products and will be able to decide whether to buy it or not instead of determining whether to go on looking for the product itself. We can assure you that if after 5 seconds they do not know where to find what they are looking for, they will leave your online shop.


Search Engine increases cross-selling - Sometimes, a user is looking for a specific product, but it is sold out or not available. Without a search engine, there is nothing you can do for them, and they will go to another shop. 


You have to take into account that everyone is used to one search engine: Google. If your search engine cannot do what Google does (auto-completion, synonyms, suggestions, and so on), your visitors will not understand it.


However, what happens when you do have a great search engine? You can “attack” your client with cross-selling. Cross-selling refers to the selling of related, substitute, or supplementary products. For example, a user may be looking for a specific mobile phone model, and it might be sold out. The internal search engine will show a message saying “this product is not available right now but here are four similar models,” and it will make the user go on browsing in your store. It is also helpful when the product is available. If that person looked for the same mobile phone again, the website search would show him the model and other related accessories such as cases or chargers. Without the internal search engine, you may sell the phone, but with it, you can sell the phone, the case, and other accessories as well. Not only will you keep a client who was about to leave, but you will also lead them to buy more things than they were initially looking for.


Facilitates the product search - There are some online shops whose products are difficult to spell. There are some products difficult to be categorized because it is difficult even to know what they are since there is not much known about them. How can we find them without a quality search engine? 


A standard search engine is not enough; you need one that can predict what the users are looking for and recognize spelling mistakes, phonetically written names, and synonyms. In addition, it autocompletes the search, and it offers dynamic results depending on the user. A search engine that does not find a product because of an incorrect letter is useless. A search engine incapable of detecting these things is not useful because only a small percentage of users accurately type the name of the product. 

Improve the User Experience and companies bottom Line with better site search

 Search engines are critical for business, potential customer’s queries via search engines can mean great success, depending on how the company is positioned and how easily its products, websites, online ads, social media presence, and blogs can be discovered. Every business with a website needs to appreciate the do-or-die relevance of having a great search engine. 


59% of web users frequently use the website search box to navigate on a site 15% would instead use the search function than the hierarchical menu.


Additionally, studies from the Nielsen Group and other findings state that more than 50% of users on a landing page of a website head straight to the internal search box to navigate through the site.

ENTERPRISE SEARCH

Apache Solr

Professional Services for Open Source Engines 

Whether you need a search expert for just a few days or a whole project team for a major enterprise search initiative, we can help.


Enterprise Search Expertise 

We have enterprise search experts who have delivered enterprise search consulting and implementation to market leading eCommerce and retail companies. 


Experienced Search Architects   - for all aspects of enterprise search implementation we have experts who can help you implement high performance search. 


Technical and Project teams  - experienced technical and project leaders with many years of industry experience 


Search Engine Independent Technology Assets   - we've developed a collection of technology assets designed for unstructured and structured data acquisition, cleansing, enrichment, and indexing. 


Search Engine Experts 

We specialize in search and big data analytics, we are experienced with a wide range of open source search and analytics platforms in the market. This approach enables us to help you evaluate your options and select the most appropriate tools and technology for your enterprise search use case.


Enterprise Search Services

We bring a full range of expert consulting and implementation services to ensure a high-performing enterprise search application, boosting user productivity and information discovery within your organization

  • Search strategy consulting
  • Application assessment
  • Search quality analysis
  • Search relevancy tuning


Companies using Apache Solr
Companies using Apache Solr

BIG DATA APPLICATIONS

TURNING BIG DATA INTO ACCESSIBLE, SEARCHABLE BUSINESS INTELLIGENCE

Along with cloud computing, social media, mobile, digital channels, and large repositories of business data comes the challenge of extracting mission-critical, actionable information. Scattered data in multiple systems, costly data warehouse expenses, complicated and slow SQL queries - don't let them impede your organization's success. 


Enabled by NoSQL databases, advanced search technologies, and powerful open source platforms, big data and predictive analytics applications are no longer a luxury; they now play an essential, integrated role in your business strategy. How is your organization defining your path for collecting, storing, enriching, and finally transforming data from disparate sources into real-time business intelligence. This will be your key to unlocking competitive advantage.


START DISCOVERING GREATER INSIGHTS WITH BIG DATA

  

  • Readiness assessment to lay out your business objectives and technical requirements, including optimal architectures, enrichment necessities, and technology options
  • Consulting for Hadoop and search applications 
  • Data enrichment and transformation processes for structured and unstructured content
  • Applying machine learning and predictive analytics to improve search results relevancy
  • Managed services for search and big data analytics applications to ensure security, agility, and performance

Turning Big Data into Accessible, Searchable Business Intelligence
Turning Big Data into Accessible, Searchable Business Intelligence
Machine Learning

MACHINE LEARNING

Implement Machine Learning Engine

 Improved user experience - Less than thirty (30) percent of users who visit an online store and start surfing the different categories and subcategories. Almost nobody likes to click through different categories or to look amongst the hundreds of available products to find theirs. It is a waste of time. 


Most users visit an online store, find the internal search engine and type in the name of the product they want. They get fast results related to their search and without having to look through the store. You have to take into account that users could visit your shop through a tweet, a Facebook post, a Google search or, a link in a blog or newspaper article. Options are varied and, without a site search engine, you will not be ready to lead them to the product they want. 


Internal search engine you will reduce the number of users that leave out the site, and we will increase the number of conversions. The clients will quickly find your products and will be able to decide whether to buy it or not instead of determining whether to go on looking for the product itself. We can assure you that if after 5 seconds they do not know where to find what they are looking for, they will leave your online shop.


Search Engine increases cross-selling - Sometimes, a user is looking for a specific product, but it is sold out or not available. Without a search engine, there is nothing you can do for them, and they will go to another shop. 


You have to take into account that everyone is used to one search engine: Google. If your search engine cannot do what Google does (autocompletion, synonyms, suggestions, and so on), your visitors will not understand it.

 

However, what happens when you do have great search engine? You can “attack” your client with cross-selling. Cross-selling refers to the selling of related, substitute, or supplementary products. For example, a user may be looking for a specific mobile phone model and it might be sold out. The internal search engine will show a message saying “this product is not available right now but here are four similar models,” and it will make the user go on browsing in your store. It is also helpful when the product is available. If that person looked for the same mobile phone again, the website search would show him the model and other related accessories such as cases or chargers. Without the internal search engine you may sell the phone, but with it, you can sell the phone, the case, and other accessories as well. Not only will you keep a client who was about to leave, but you will also lead them to buy more things than they were initially looking for.


Facilitates the product search - There are some online shops whose products are difficult to spell. There are some products difficult to be categorized because it is difficult even to know what they are since there is not much known about them. How can we find them without a quality search engine? 


A standard search engine is not enough; you need one who can predict what the users are looking for and recognize spelling mistakes, phonetically written names, and synonyms. In addition, it autocompletes the search, and it offers dynamic results depending on the user. A search engine that does not find a product because of an incorrect letter is useless. A search engine incapable of detecting these things is not useful because only a small percentage of users accurately type the name of the product. 

Machine Learning

 Companies nowadays offer a multitude of items. This gives customers a lot of choices but can also hinder their search. As a result, we will be implementing a machine learning server to create predictive features, such as personalization, recommendation, and content discovery. Apache Prediction.io is a Machine Learning platform that drives Salesforce AI initiatives.

This initiative will provide the following features:

  • Personalized recommendations
  • Similar items
  • Viewed this bought that
  • Popular Items and User-defined ranking
  • Item
  • Hybrid collaborative filtering and content-based recommendations
  • Viewed This Bought That
  • Frequent Pattern Mining

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DIGITAL TRANSFORMATION

Additional Information

 Adopt a digital transformation strategy that balances near-term goals with long-term vision so that you can stop planning and start doing. Assess your current digital offerings, determine where your industry is headed, decide how you will compete, and create a plan to get there. 


Enhance your customer experience and marketing capabilities by harnessing the power of digital to deliver a great user experience at a radically lower cost. Use customer data to improve your messaging, and build your brand with an omnichannel strategy that spans the physical and digital.


Embed advanced digital capabilities across your operations, from e-commerce to your supply chain and customer service operations


Apply advanced design and prototyping capabilities to your digital projects with the help of our experts in human-centered design, prototyping, software engineering, digital marketing and advanced analytics. Our people help you build the internal capabilities you need to innovate consistently with digital. We can also help you accelerate the progress of your digital initiatives by embedding Agile capabilities into your processes, and measure and refine the impact of your digital strategy through the use of advanced analytics tools and capabilities.

The digital revolution isn't just about technology

It’s about how your customers react, your competition shifts and your costs transform. As digital becomes more and more pervasive, the bar is being set ever higher. To compete and win in the digital future, companies will need to move beyond a project approach and include digital into every element of the organization—and beyond.

Companies we work with

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DOCUMENTS

Information about Philippines

Information for Foreigners - Philippines (pdf)

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DARROW IT CONSULTANCY

Manila, Philippines | Auckland, NZ